Privacy Policy

Our Commitment to Your Privacy

At Ledger Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services.

We believe in transparency about our data practices and your rights. This document provides comprehensive information about how your data is managed throughout our relationship with you.

What Personal Data We Collect

We collect different types of information depending on how you interact with our website and services. Understanding what we collect helps you make informed decisions about sharing your information.

Information You Provide Directly

• Contact information including name, email address, and phone number
• Business information such as company name and industry
• Message content from contact forms or inquiries
• Financial information relevant to the services we provide
• Communication preferences and feedback

Information Collected Automatically

• Device information including browser type and operating system
• IP address and general location information
• Pages visited and time spent on our website
• Referral sources that directed you to our site
• Cookie data and similar tracking technologies

Information From Third Parties

• Professional references or business introductions
• Public business registry information
• Analytics providers and advertising partners
• Social media platforms if you interact with our content

How We Collect Your Data

Contact Forms: When you fill out forms on our website to request information or services, we collect the data you provide.

Email Communication: When you email us directly, we retain your email address and message content to respond appropriately.

Cookies and Analytics: Our website uses cookies and similar technologies to understand how visitors use our site and improve their experience.

Service Delivery: As we provide accounting services, we collect necessary financial and business information to complete our work effectively.

Legal Basis for Data Processing

Under applicable data protection laws, including GDPR where relevant, we process your personal data based on the following legal grounds:

Consent: You have given clear permission for us to process your personal data for specific purposes.

Contract Performance: Processing is necessary to fulfill our contractual obligations to you.

Legal Obligation: We are required by law to process certain data, particularly for financial and tax compliance.

Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests don't override your rights.

How We Use Your Personal Data

We use the information we collect for various purposes that support our business operations and service delivery. Each use is directly related to providing value to you as a client or prospective client.

Service Delivery and Support

Providing accounting, bookkeeping, tax planning, and advisory services you request from us. Responding to inquiries and providing customer support.

Communication

Sending service updates, important notices, and responding to your messages. Providing information about services that may interest you based on your business needs.

Website Improvement

Analyzing how visitors use our website to improve functionality and user experience. Identifying technical issues and optimizing performance.

Legal Compliance

Meeting regulatory requirements for financial services. Maintaining records as required by professional accounting standards and Cyprus law.

Business Operations

Managing our internal operations efficiently. Protecting against fraud and ensuring security of our systems and your data.

Data Sharing with Third Parties

We are careful about sharing your personal information. We only share data with third parties in specific circumstances and with appropriate safeguards in place.

When We May Share Your Data:

• With professional service providers who help us deliver our services
• With technology providers who maintain our website and systems
• With regulatory authorities when required by law
• With analytics and advertising partners to improve our marketing
• With your explicit consent for specific purposes

Marketing Communications: If you express interest in our services, we may share limited information with trusted marketing platforms to provide you with relevant information. You can opt out of these communications at any time.

We Never: Sell your personal data to third parties. Share your sensitive financial information without your explicit permission or legal requirement.

How We Protect Your Data

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures to safeguard your data against unauthorized access, loss, or misuse.

Technical Measures

• Encryption of data in transit and at rest
• Regular security audits and updates
• Secure server infrastructure
• Firewall protection and intrusion detection

Organizational Measures

• Staff training on data protection
• Limited access to personal data
• Confidentiality agreements with team members
• Regular review of security procedures

Access Controls

• Authentication requirements for system access
• Role-based permissions
• Activity logging and monitoring
• Regular access reviews

Incident Response

• Data breach notification procedures
• Rapid response protocols
• Regular backup procedures
• Disaster recovery planning

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Client Data: Financial records are retained for at least seven years as required by Cyprus tax law and professional accounting standards.

Inquiry Data: Information from contact forms and general inquiries is typically retained for up to two years unless you become a client.

Marketing Data: Data used for marketing purposes is retained until you unsubscribe or request deletion.

Website Analytics: Anonymous analytics data may be retained for up to three years to track long-term trends.

Your Rights and Data Management

You have important rights regarding your personal data. We are committed to helping you exercise these rights effectively.

Right to Access

Request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format.

Right to Rectification

Correct any inaccurate or incomplete personal data we hold about you. We will update our records promptly.

Right to Erasure

Request deletion of your personal data in certain circumstances, subject to legal and regulatory obligations.

Right to Data Portability

Receive your personal data in a portable format and transfer it to another service provider where technically feasible.

Right to Object

Object to processing of your personal data for marketing purposes or based on legitimate interests.

Right to Restrict Processing

Request that we limit how we use your personal data in certain circumstances.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page or through our contact form. We will respond to your request within one month of receipt.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may take the following steps:

• Avoid filling out contact forms, account registrations, or any data-submitting features on our website

• Disable cookies through your browser settings (see our Cookie Policy for more details)

• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided at the top of this page. We will process your request promptly and in accordance with applicable data protection laws.

International Data Transfers

As a Cyprus-based company, we primarily store and process data within the European Economic Area. However, some of our service providers may be located outside the EEA.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or adequacy decisions confirming the destination country provides adequate data protection.

Children's Privacy

Our services are intended for business use and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through our website or via email if you have provided your email address.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Questions or Concerns About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is handled, please don't hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

Contact Us About Privacy

Right to Lodge a Complaint

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the relevant data protection authority in Cyprus or your country of residence. We would appreciate the opportunity to address your concerns directly first, but you have the right to contact the supervisory authority at any time.

Contact Information